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Privacy policy


Vacation Exchanges International (Proprietary) Limited trading as RCI® Africa is concerned about privacy issues and wants you to be familiar with how we collect, use and disclose information. This Privacy Notice describes our practices in connection with information we collect through: websites we operate from which you are accessing this Privacy Notice (the “Websites”), any software applications we make available for use on or through computers and mobile devices (the “Apps”), and social media pages we control from which you are accessing this Privacy Notice (our “Social Media Pages”), (collectively, including the Websites, Apps and Social Media Pages, the “Services”). This Privacy Notice also applies to our offline collection of information. The information you provide helps us operate effectively and provide you with premium hospitality products, services and experiences.

Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements. Please read the following to learn more about our privacy practices.

Your Acceptance of Our Privacy Notice: By using the Services, you accept the terms of this Privacy Notice and the ways we may use your information. If you do not accept this Notice’s terms, please do not continue to use the Services.

What Information Is Collected and How Is It Collected?

1. We may collect personal information (information that identifies you or relates to you as an identifiable person) about you such as your:

We may collect information from you when you interact with us such as when you:

2. Other Information We Collect about you:

How Do We Use Your Information?

The information we collect from you helps us identify ways we can continue to serve you in the best way possible and provide you with personalized products and services that suit your lifestyle. We use personal information for the following purposes:

We may also aggregate and/or anonymize personal information for research, to improve our products and services; and for other business purposes. Other than as described herein, RCI® does not: (1) sell or rent your personal information, (2) use your personal information to make decisions about granting or extending consumer credit unless you submit a separate credit application and authorize us to use or disclose your information; or (3) use your personal information to act as a consumer reporting agency or furnish information about your credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics or mode of living to any consumer reporting agency.

How Do We Disclose Your Information?

Your information may be disclosed as follows:

How Do We Safeguard Your Information?

Security of Your Information: We will take reasonable steps to protect the information you provide us from loss, misuse and unauthorized access, disclosure, alteration and destruction. We have implemented appropriate physical, electronic and managerial procedures to help safeguard and secure your information from loss, misuse, unauthorized access or disclosure, alteration or destruction. Unfortunately, no security system is 100% secure, thus we cannot ensure the security of information you provide to us via the Services.

Other Important Information

Choices and Contact Us With Your Questions

If after reviewing this Notice, you have any questions or privacy concerns please send an email to onlinehelp@rci.com or send a letter to:

RCI® Africa

PO Box 783940



South Africa

Attn: Legal Department

Notice to California Residents

If you are a resident of California, California Civil Code Section 1798.83 allows you to request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes. With respect to these entities, this Notice applies only to their activities within the State of California. To make such a request, please contact us at onlinehelp@rci.com.

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