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Important Information
* Please note that with travel being open, it is your responsibility to contact the resort directly and confirm required documentation and protocols in line with Level 1 travel restrictions. This may include but is not limited to:
· Covid screening and temperature checks prior to entering the resort.
· All guest must wear masks while in public spaces.
* Resort facilities may be restricted or closed – please contact the resort for more information.
* Housekeeping will be limited during your stay – please contact the resort for more information.
* Check-in and out times may be subject to change due to health and safety protocols – please contact the resort to confirm.
* Your exchange is strictly not transferrable for commercial gain and should you use your exchange for such purposes, your membership will immediately be cancelled without any booking and membership fee refund.
* Resorts are required to check proof of Identity upon check in.
* The resort does not accept bookings from persons under the age of 21 without being accompanied by adults.
* The resort allows only a maximum party as per the unit size.
* Sleeper couches are not recommended for persons over the age of 12 years old and are unsuitable for adults.
* Studio 0/02 units only accommodate 2 people and no babies over the age of 2 years old.
* Reception is open Mondays to Fridays from 08h00 to 17h00 and Saturdays from 08h00 to 13h00 and is situated at unit 65B.
* Please inform the resort should you expect to arrive after office hours, in which case keys will be handed over at the security gate.
* Only units 86A, 87A, 88A and 90A have distant sea views. All “B” and “C” units have Piesang Valley Views.
* Vervet monkeys occasionally raid the resort. Please ensure that doors and windows are closed when absent.
* Undercover parking is limited.
** Please note: The resort will only allow a MAXIMUM of 18 guests (including children of all ages and babies) for a group booking. Please remember that should a group booking be made the following rules are strictly enforced:
- Noise levels must be kept to a minumum and comply with the resort's noise curfew hours. The resort is entitled request guest to leave the property should noise levels be negatively impacting other guests stay.
- Unit Servicing will be done according to the regular schedule. Should extra time and expense be spent cleaning a unit, an extra cleaning fee will be imposed.
- Unit ammenities are provided for the maximum number of occupants permitted to stay in that unit size. Please do not remove crockery or cutlery and take it to other units. Any items missing at check-out will be charged for.
- For security reasons, guest details of booked units must be updated AT LEAST 2 weeks prior to occupation date.
- All guests are required to complete the resort indemnity forms prior to access to the booked units.
** Please note: Sleeper couches are only suitable for small children under the age of 12 **
** Please note: In an effort to save water, all VMS managed resorts have implemented various water saving measures. Your assistance with adhering to these measures is appreciated, and thank you for your understanding and committment to preserving this precious resource.
For a weekend reservation (Friday to Monday), no linen and towel changes are done during the stay.
For a midweek reservation (Monday to Friday), no linen and towel changes are done during the stay.
For a full week reservation (Friday to Friday), no linen change is done during the stay.
For a full week reservation (Friday to Friday), the towels must be changed on Tuesday (or day 4 of the reservation).
For a booking longer than seven nights (a full week and a weekend or more), the linen must be changed on the sixth night.
Should a guest request a linen or towel change, this may be done at a surcharge of R200 per set of linen and R200 per set of towel change.**
** Please note: There is no smoking permitted in the units. Anyone caught doing so will be subject to a penalty charge and eviction.**
** Please note: Please adhere to the Smoking Regulations of the resort.** ** Please note: The resort will no longer allow occupation for students during weeks 47,48, 49 even if they are accompanied by an adult aged 21 and over. ** Last Update: SB 10Mar21
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